Աշխատանքային պարտականությունները

• Understand Partner Needs: Meet new partners to learn what they need and show them how our solutions work
• Plan for Go-Live: Decide when and how the partner will start using our solutions, based on what they need
• Set Up and Test: Get everything set up for the partner and make sure it all works as it should
• Answer Questions: Help partners with any questions or small changes they need
• Keep in Touch with Partners: Be the main person partners talk to when they have questions or need help
• Visit Partners: Sometimes go to the partner's location to help them get started or train their team
• Feedback and Improvements: Listen to what partners say about our products and suggest how we can make them better
• Monitor Operations: Keep an eye on how our solutions are working for partners and solve any big problems that come up
• Sales Support: Assist the sales team by answering technical questions, providing product demonstrations, and conducting internal training to enhance their understanding of our solutions
• Marketing Collaboration: Work closely with the marketing team to organize the flow of product showcases at expos, including setting up, managing demonstrations, and providing internal training to ensure a consistent and compelling presentation of our products
• Account Management Support: Provide support to account managers by answering queries, offering detailed explanations of our solutions, and conducting training sessions to ensure they are well-equipped to manage client relationships
• Technical Coordination: Collaborate with the tech team and QA specialists to accurately convey client requirements, facilitate task distribution, and negotiate timelines and priorities to meet client expectations effectively
• Manage Documents: Keep records of all the important details about partners and projects
• Report Regularly: Regularly tell the company how things are going with partners, what's working well, and what could be better

Պահանջվող որակավորումներ

• Bachelor’s degree in Computer Science, Business, or Engineering, required
• At least 3-5 years of working experience in business operations management, account management, or a similar role in a B2B environment
• Good knowledge in English and Russian languages
• Clear and effective communication for explaining solutions, negotiating with partners, and coordinating with teams
• Good understanding of sports betting platforms to troubleshoot and manage technical requirements
• Quick thinking to resolve issues, ensuring smooth operations and partner satisfaction
• Organize and execute projects efficiently, from planning to go-live and beyond
• Flexibility to handle changing situations and requirements, keeping up with industry trends and partner needs

Աշխատանքի նկարագրությունը

Are you GAME to JOIN US and be our new Operations Manager?

SoftConstruct is on a search for a new player to join our team.

Do you like to learn hard, work hard and play hard?

Do you imagine better things, technologies, future?

If you answered “Yes” to at least two of these questions then we might be a great fit for you.

Required candidate level: Mid level

Դիմելու ընթացակարգը

All interested and qualified candidates are welcome to apply here:

https://peopleforce.softconstruct.com/careers/v/1089-operations-manager